When should I expect delivery?


Once your package has been processed, delivery is based on the service that the sender of your package selected. For US destined packages, your package will be delivered by your US Postal carrier at the time they typically deliver all of your mail. For international destined packages, your package will be delivered to your location by the local delivery vendor for that destination.

DHL Global Mail Has the Answers

We are happy to help you if you need further tracking assistance.

Americas Customer Service

If you are a customer expecting a shipment sent from the US

Hours of Operation
  • Mon-Fri: 8 AM - 9 PM ET
  • Closed Sat & Sun
For quality and training purposes, calls may be monitored and recorded.

China Customer Service

If you are a customer in China expecting a shipment

Hours of Operation
  • Mon-Fri: 9 AM - 6 PM
  • Closed Sat & Sun
For quality and training purposes, calls may be monitored and recorded.